CONTACT US & PAIA MANUAL INFORMATION

CONTACT US & PAIA MANUAL INFORMATION

Effective Date: July 2026

Store Name: DriveSupply

Website: https://drivesupply.co.za

1. Get in Touch with DriveSupply

We are here to assist you with order inquiries, product guidance, delivery tracking, or technical support for our automotive tools and accessories.

  • Support Email: Admin@drivesupply.co.za

  • Operating Hours: Monday – Friday: 08:00 – 17:00 (SAST)

  • Response Time: We aim to respond to all email inquiries within 24 business hours.

  • Primary Operating Country: Republic of South Africa

2. Statutory Information (ECT Act Compliance)

In compliance with Section 43 of the South African Electronic Communications and Transactions Act 25 of 2002 (ECTA), our statutory business details are as follows:

  • Full Business / Store Name: DriveSupply

  • Core Business Activities: Online retail e-commerce store specializing in automotive accessories and roadside equipment.

  • Official Website Address: https://drivesupply.co.za

  • Contact Email Address: Admin@drivesupply.co.za

  • Physical Location / Operating Region: South Africa

3. Promotion of Access to Information Act (PAIA) Summary

The Promotion of Access to Information Act 2 of 2000 (PAIA), read together with the Protection of Personal Information Act 4 of 2013 (POPIA), gives South African citizens the right to request access to records held by private bodies.

A. Designated Information Officer

The Information Officer responsible for managing requests for information under PAIA and POPIA for DriveSupply is:

  • Information Officer: DriveSupply Compliance

  • Contact Email: Admin@drivesupply.co.za

  • Postal/Physical Address: Available upon written request for legal notices.

B. Categories of Records Held

DriveSupply maintains the following general categories of operational records:

  1. Web & Customer Records: Name, contact details, shipping addresses, transaction histories, and customer support communications.

  2. Financial Records: Payment confirmations, tax invoices, revenue summaries, and supplier invoices.

  3. Operational Records: Product catalogs, inventory logs, supplier fulfillment records, and delivery manifests.

C. Procedure to Request Records

If you wish to request access to any non-public record held by DriveSupply under PAIA:

  1. Submit Request Form: Download and complete Form 2 (Request for Access to Record) as published by the South African Information Regulator.

  2. Email the Information Officer: Send the completed form, along with proof of identity, to Admin@drivesupply.co.za with the subject line "PAIA Information Request".

  3. Processing & Fees: The Information Officer will assess your request within 30 days as prescribed by law. Prescribed search/reproduction fees may apply depending on the nature of the request.

D. Contacting the Information Regulator

If you are not satisfied with how a data request is handled, you may lodge a complaint with South Africa's Information Regulator:

  • Website: https://inforegulator.org.za/

  • General Inquiries Email: enquiries@inforegulator.org.za

  • PAIA Complaints Email: PAIAComplaints@inforegulator.org.za