Shipping & Delivery Policy

SHIPPING & DELIVERY POLICY

Effective Date: July 2026

Store Name: DriveSupply

Website: https://drivesupply.co.za

Contact Email: Admin@drivesupply.co.za

1. Delivery Timeframes & Coverage

DriveSupply delivers nationwide across South Africa.

  • Standard Delivery Window: Total estimated delivery time is 3 to 10 business days. This includes order fulfillment/processing time plus transit.

  • Main Centres: Deliveries to major cities (e.g., Johannesburg, Cape Town, Durban, Pretoria) typically arrive within 3 to 5 business days.

  • Regional & Outlying Areas: Deliveries to remote or outlying regions may take up to 7 to 10 business days due to local courier routing schedules.

Please Note: Deliveries take place Monday through Friday during standard business hours (08:00 – 17:00). Couriers do not dispatch or deliver on weekends or South African public holidays.

2. Courier Partners

To ensure reliable nationwide delivery, we partner with trusted local courier services, including:

  • PUDO (by The Courier Guy): Fast, smart door-to-door or locker delivery options across South Africa.

  • Aramex Store-to-Door: Direct-to-door delivery with live tracking updates.

The specific courier assigned to your order will depend on your delivery location and package size to ensure the fastest possible transit time.

3. Order Processing & Dispatch

  • All orders are processed within 1 to 3 business days following successful payment verification.

  • Once your package has been handed over to the courier, you will receive a automated email containing your official tracking number and a link to track your parcel in real-time.

4. Shipping Fees

Shipping costs are calculated at checkout based on your delivery address and order total. Any applicable delivery charges will be clearly displayed before you complete your purchase.

5. Delivery Address Responsibilities

  • Please ensure that your delivery address and local phone number are accurate at checkout.

  • Couriers require a signature or physical handoff upon delivery. Please specify an address (e.g., home or workplace) where someone will be available between 08:00 and 17:00 on business days to receive the parcel.

  • DriveSupply is not responsible for delivery delays or re-routing fees caused by incomplete or incorrect addresses provided at checkout.

6. Damaged or Lost Packages

Every package dispatched by DriveSupply is packaged securely.

If your package arrives visibly damaged, or if your tracking status shows delivered but you have not received it:

  1. Notify us within 48 hours of delivery at Admin@drivesupply.co.za.

  2. Include your Order Number and clear photos of the damaged packaging/item.

  3. Our team will coordinate directly with PUDO or Aramex to resolve the issue or dispatch a replacement item.

7. Contact Us

For tracking assistance or any shipping-related inquiries, please reach out to our team:

  • Email: Admin@drivesupply.co.za

  • Operating Hours: Monday – Friday, 08:00 – 17:00 (SAST)

  • Website: https://drivesupply.co.za