PRIVACY POLICY (POPIA COMPLIANT)

PRIVACY POLICY (POPIA COMPLIANT)

Effective Date: July 2026

Store Name: DriveSupply

Website: https://drivesupply.co.za

1. Introduction

DriveSupply ("we," "us," or "our") respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit or make a purchase from drivesupply.co.za.

By using our website or purchasing our products, you consent to the collection and processing of your personal information as described in this policy.

2. Information We Collect

We collect personal information that you voluntarily provide to us when placing an order, creating an account, or contacting customer support. This includes:

  • Contact Information: Full name, email address, phone number, and physical/delivery address.

  • Order & Transaction Details: Items purchased, order value, payment verification records, and delivery history.

  • Payment Information: Payment card details and Instant EFT information are processed directly by our secure, PCI-compliant third-party payment gateways (e.g., Paystack, Ozow, Yoco, PayFast). DriveSupply does not store or process your full credit card details on our servers.

  • Technical & Usage Data: IP address, browser type, device information, and browsing behaviour collected automatically via cookies and analytics.

3. Purpose of Collection & How We Use Your Data

We collect and process your personal information only for specific, lawful business purposes, including:

  1. Order Fulfillment: Processing payments, managing order shipments, and arranging courier deliveries to your designated address.

  2. Customer Support: Communicating with you regarding order updates, delivery tracking, product inquiries, and warranty/return requests.

  3. Legal & Fraud Prevention: Verifying transactions, detecting/preventing fraudulent activity, and complying with South African tax and commercial legislation.

  4. Marketing Communications: Sending promotional updates or special offers only if you have explicitly opted in to receive marketing. You can unsubscribe at any time using the link in our emails.

4. Third-Party Data Sharing & Transfer

We do not sell, rent, or trade your personal information to third parties. However, we share necessary data with trusted service providers who assist in operating our store, under strict confidentiality obligations:

  • E-commerce Platform: Shopify (processes store interactions and order data).

  • Payment Gateways: PCI-compliant processors (Paystack, Ozow, Yoco, etc.) to securely handle transactions.

  • Courier & Fulfillment Partners: Local courier services to deliver orders directly to your address.

  • International Suppliers: Where orders are fulfilled or dispatched on-demand, shipping details are securely transmitted to authorized logistics partners to complete order delivery.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, loss, misuse, or alteration. Our website utilizes SSL (HTTPS) encryption to encrypt sensitive data transmitted during checkout.

6. Your Rights Under POPIA

As a data subject under POPIA, you have the right to:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request that inaccurate or outdated personal information be updated or corrected.

  • Deletion/Object: Request that we delete or stop processing your personal information (subject to legal obligations requiring us to retain tax or transaction records).

  • Opt-Out: Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact our Information Officer at Admin@drivesupply.co.za.

7. Cookies

Our website uses cookies to maintain session states (e.g., keeping items in your shopping cart), improve site performance, and analyze customer traffic via analytics. You can adjust your browser settings to disable non-essential cookies at any time.

8. Contact Information & Information Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us:

  • Business Name: DriveSupply

  • Email: Admin@drivesupply.co.za

  • Phone: 0684946590

  • Physical Address: 126 Weimar Street , Churchill Estate , Cape Town , 7500

You also have the right to contact the South African Information Regulator if you feel your privacy rights have been infringed: